Communication Book Summaries

The Like Switch

'The Like Switch' reveals the strategies an ex-FBI Agent used to recruit spies and make friends out of foes and provides guidance on how to use that understanding for interacting with others, making friends and maintaining successful relationships.

Daring Greatly

'Daring Greatly' is about embracing vulnerability and imperfection, to engage in our lives from a place of authenticity and worthiness. Brené Brown explores how the courage to be vulnerable transforms the way we live, love, parent, and lead.

Wired for Story

Wired for Story dissects the way our brain processes stories, illustrating how writers can harness this knowledge to captivate readers. Taking cues from neuroscience, the book presents a blueprint hardwired in the reader's brain, revealing what they want in every story, thereby guaranteeing a writer's work will stay on track.

To Sell Is Human

This book explores the art and science of selling in a new light. Pink argues that everyone is in sales - we're convincing, persuading, and influencing others to give up resources in exchange for something we have. To Sell Is Human offers a fresh look at the art of selling, backed by social science, to debunking the myth of the pushy salesman, and presenting the new ABCs of selling: Attunement, Buoyancy, and Clarity.

Emotional Intelligence 2.0

Emotional Intelligence 2.0 discusses ways to increase your emotional quotient (EQ) for personal and professional success. It provides insight into four critical EQ skills - self-awareness, self-management, social awareness, relationship management, and gives practical strategies for improving these areas of emotional intelligence. The book underscores the importance of EQ in effective decision making, high performance, and leadership.

Menschen lesen

'Menschen lesen' von Joe Navarro ist ein umfassender Leitfaden zum Verständnis nonverbaler Kommunikation. Es entschlüsselt die verschlüsselte Sprache des Körpers, um ein tieferes Verständnis der Mitmenschen zu vermitteln, das in einer Vielzahl von sozialen Situationen angewendet werden kann.

Eight Dates

Eight Dates is a guidebook for couples that provides eight conversation topics crucial to a lasting relationship, including trust, conflict, sex, money, family, fun and adventure, growth and spirituality, and dreams. The book encourages couples to go on eight dates centered around these topics to deepen their understanding of each other and strengthen their relationship.

Quiet Impact

"Quiet Impact" is a guidebook designed to help introverts understand their strengths and overcome obstacles, providing strategies for successful communication and interaction in both personal and professional scenarios. It emphasizes the importance of introverts in society and offers practical advice on how to navigate a world that often seems too noisy.

How to Talk to Anyone

The book "How to Talk to Anyone" is a comprehensive guide that provides strategies and techniques to improve communication and social skills, enhance charisma and confidence, and master the art of small talk. It also offers insights on how to approach people, build meaningful relationships, deal with difficult situations, and become the best version of oneself.

The Customer Service Survival Kit

The Customer Service Survival Kit is a guidebook that provides service professionals with strategies and communication skills to handle difficult customer situations and turn them into positive experiences. It offers a framework for anticipating customer expectations and defusing customer service nightmares.

The Happiest Toddler on the Block

"The Happiest Toddler on the Block" is a parenting guide by Harvey Karp that provides strategies to effectively communicate with toddlers, eliminate tantrums, and foster patient, respectful, and cooperative behavior in children aged one to four. The book offers practical advice on handling common toddler behaviors and challenges, with the aim of raising happy, confident children.

Extreme Ownership

"Extreme Ownership" is a book by Jocko Willink and Leif Babin that explores leadership principles used by U.S. Navy SEALs, emphasizing the importance of taking full responsibility for one's actions and decisions, and how these principles can be applied to any team or organization to improve performance and achieve success.

The Anatomy of Peace

"The Anatomy of Peace" is a book that explores the root causes of conflict in various aspects of life, from personal relationships to global issues, and provides insights on how to resolve these conflicts. It emphasizes the importance of seeing others as people, not obstacles, and demonstrates how our own attitudes and behaviors can either perpetuate conflict or foster peace.

Never Split the Difference

"Never Split the Difference" is a guide to negotiation techniques, drawing from the author's experience as an FBI hostage negotiator. It provides practical advice on how to use emotional intelligence, active listening, and calibrated questions to achieve successful outcomes in any negotiation scenario.

Whiteboard Selling

Whiteboard Selling is a guidebook that teaches sales professionals how to use visual selling techniques, specifically through the use of whiteboards, to engage prospects, communicate value propositions, and close deals more effectively. It provides a structured approach to creating compelling visual narratives, with the aim of transforming sales processes and improving sales results.

Talk Like TED

"Talk Like TED" is a guide for anyone who wants to improve their public speaking and presentation skills, drawing on the techniques used by successful speakers at TED (Technology, Education, Design) conferences. The book provides insights into how to deliver inspiring, persuasive, and memorable presentations, based on analysis of hundreds of TED talks, interviews with popular TED speakers, and the author's personal experiences as a communications coach.

One to Many

"One to Many" is a book about the power of webinars in marketing.

Secrets of Closing the Sale

"Secrets of Closing the Sale" is a guidebook for salespeople, providing them with techniques, strategies, and anecdotes to improve their sales skills and close deals more effectively. It emphasizes the importance of understanding the customer's needs, building value, and using effective communication to persuade and influence.

Radical Candor

"Radical Candor" is a management guidebook by Kim Scott that emphasizes the importance of open, honest, and direct communication in fostering a productive and harmonious work environment.

Mit transformativer Autorität in Führung

"Mit transformativer Autorität in Führung" ist ein Buch, das sich mit modernen Führungskonzepten beschäftigt und wie diese durch transformative Autorität verbessert werden können. Es bietet Einblicke in die Entwicklung von Führungskräften und die Stärkung ihrer Führungsrolle.

Way of the Wolf

"Way of the Wolf" ist ein Leitfaden von Jordan Belfort, der Strategien und Techniken für erfolgreiches Verkaufen bereitstellt, basierend auf seinen eigenen Erfahrungen als überzeugender Verkäufer.

Way of the Wolf

"Way of the Wolf" is a guidebook by Jordan Belfort that provides strategies and techniques for successful selling, based on his own experiences as a persuasive salesman.

Wie man über Bücher spricht, die man nicht gelesen hat

Das Buch "Wie man über Bücher spricht, die man nicht gelesen hat" von Pierre Bayard ist ein Leitfaden, wie man Gespräche über Bücher führt, die man nicht gelesen hat, und erforscht die Kunst des "Nicht-Lesens" und stellt den traditionellen Ansatz zur Literatur in Frage.

How to Talk About Books You Haven't Read

The book "How to Talk About Books You Haven't Read" by Pierre Bayard is a guide on how to navigate conversations about books you haven't read, exploring the art of "non-reading" and challenging the traditional approach to literature.

The Six Habits of Highly Effective Sales Engineers

The book "The Six Habits of Highly Effective Sales Engineers" is a guide that provides strategies and techniques for sales engineers to improve their performance and effectiveness in their roles. It focuses on six key habits that can lead to success in the field.

Storyworthy

"Storyworthy" is a guidebook by Matthew Dicks that provides practical advice and techniques on how to craft and tell engaging, impactful stories from one's own life experiences.

Preaching

The book "Preaching" is generally about the art and practice of delivering sermons, focusing on the techniques, principles, and theology behind effective preaching.

Storytelling Monkeys

"Storytelling Monkeys" is a book that explores the evolution of storytelling and communication among primates, particularly monkeys, and how it has influenced human language and culture.

Think Faster, Talk Smarter

"Think Faster, Talk Smarter" is a self-help book that provides strategies and techniques to improve cognitive abilities and communication skills. It aims to help readers make quicker decisions, articulate thoughts more effectively, and enhance overall mental agility.

Erzählende Affen

"Erzählende Affen" ist ein Buch, das die Evolution des Erzählens und der Kommunikation unter Primaten, insbesondere Affen, untersucht und wie sie die menschliche Sprache und Kultur beeinflusst hat.

Start with Why

"Start with Why" is a book by Simon Sinek that explores the idea that successful individuals and organizations are those that are able to communicate the reasons why they do what they do, rather than just what they do or how they do it.

How to Read a Person Like a Book

The book "How to Read a Person Like a Book" is about understanding and interpreting body language to decipher what people are truly thinking or feeling. It provides practical advice and techniques to read non-verbal cues effectively.

Tell to Win

"Tell to Win" is a guide on how to effectively use storytelling as a tool to connect, persuade, and triumph in various aspects of life and business. It emphasizes the hidden power of purposeful storytelling and encourages readers to continue their journey of learning through its website.

Crucial Conversations

"Crucial Conversations" provides insights and tools for effectively engaging in difficult discussions where stakes are high, opinions vary, and emotions run strong. It emphasizes the importance of open dialogue in resolving conflicts, improving relationships, and achieving desired outcomes.

Sprich, um zu gewinnen

"Speak to Win" konzentriert sich darauf, effektive öffentliche Redefähigkeiten und Präsentationsfähigkeiten zu lehren, die es Einzelpersonen ermöglichen, mit Selbstvertrauen zu kommunizieren und Publikum in verschiedenen Situationen zu überzeugen.

Eine Beschwerde ist ein Geschenk

"Eine Beschwerde ist ein Geschenk" ist ein Leitfaden zum Verständnis und effektiven Umgang mit Kundenbeschwerden, indem sie als Möglichkeiten zur Verbesserung und Wiederherstellung der Kundentreue betrachtet werden. Es bietet eine dreistufige Formel für die Beschwerdebearbeitung, untersucht die Auswirkungen von Internetbeschwerden und diskutiert die Bedeutung der Entwicklung mentaler Stärke, um Beschwerden zu bewältigen, ohne emotional aufgewühlt zu werden.

Ruhe ist eine Superkraft

"Stille ist eine Superkraft" ist ein Leitfaden für Introvertierte, um in extrovertierten Umgebungen, insbesondere am Arbeitsplatz, zu navigieren und zu gedeihen, indem sie ihre einzigartigen Stärken und Fähigkeiten nutzen. Es bietet praktische Strategien, Beispiele aus dem wirklichen Leben und persönliche Geschichten aus den eigenen Erfahrungen des Autors als introvertierter Fachmann.

Gespräche mit Menschen, die mich hassen

"Conversations With People Who Hate Me" (Gespräche mit Menschen, die mich hassen) handelt von dem sozialen Experiment des Autors, sich auf Gespräche mit Menschen einzulassen, die ihm online Hassbotschaften geschickt haben, und von den Lektionen, die er aus diesen Interaktionen gelernt hat. Es bietet einen Fahrplan für schwierige Gespräche und ermutigt die Leser, aus ihrer Komfortzone herauszutreten und sich mit Menschen auseinanderzusetzen, die ihre Überzeugungen in Frage stellen.

Was jeder KÖRPER sagt

In What Every BODY Is Saying geht es darum, nonverbale Kommunikation, insbesondere Körpersprache, zu verstehen und zu interpretieren, um Einblicke in die Gedanken, Gefühle und Absichten von Menschen zu gewinnen.

Conversations With People Who Hate Me

"Conversations With People Who Hate Me" is about the author's social experiment of engaging in conversations with people who sent him hateful messages online, and the lessons he learned from these interactions. It provides a roadmap for navigating difficult conversations and encourages readers to step out of their comfort zones to engage with those who challenge their beliefs.

Quiet Is a Superpower

"Quiet Is a Superpower" is a guide for introverts to navigate and thrive in extroverted environments, particularly in the workplace, by leveraging their unique strengths and abilities. It provides practical strategies, real-life examples, and personal stories from the author's own experiences as an introverted professional.

A Complaint Is a Gift

"A Complaint Is a Gift" is a guide to understanding and handling customer complaints effectively, viewing them as opportunities for improvement and customer loyalty recovery. It provides a three-step formula for complaint handling, explores the impact of internet complaints, and discusses the importance of developing mental fortitude to handle complaints without becoming emotionally upset.

Speak to Win

Speak to Win focuses on teaching effective public speaking and presentation skills, enabling individuals to communicate with confidence and persuade audiences in various situations.

High Conflict: Why We Get Trapped and How We Get Out

High Conflict explores the phenomenon of extreme, self-perpetuating conflicts that paralyze people and places, and offers insights on how to escape or prevent them by shifting from high conflict to healthy conflict.

What Every BODY Is Saying

What Every BODY Is Saying is about understanding and interpreting nonverbal communication, specifically body language, to gain insights into people's thoughts, feelings, and intentions.

The Five Dysfunctions of a Team

The book The Five Dysfunctions of a Team (2002) is about the secrets to building a successful team by addressing the five common dysfunctions: absence of trust, fear of conflict, lack of commitment, avoidance of accountability, and inattention to results. Through relatable storytelling and practical advice, this book provides a roadmap for leaders to create a cohesive and effective team that can achieve great things.

How to Win Friends & Influence People

The book How to Win Friends & Influence People (1936) is about the art of mastering interpersonal relationships and becoming a magnetic person that people are naturally drawn to. With practical advice and real-life examples, Dale Carnegie shows how anyone can improve their social skills and achieve success both in their personal and professional lives.

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